Presence: We show up and are attentive to our customers and each other. We run toward the bullets.
We make eye contact
We don’t interrupt
We show respect for the other person and their ideas
We never show impatience.
Situational Awareness: In our business we encounter all kinds of opportunities and challenges. Each one of those is faced with determination and a solution oriented mindset.
We focus on making sure we thoroughly understand the problem.
We consider multiple alternatives to solve the problem.
We pick the solution that has the least risk and greatest reward.
We will overcome all unseen obstacles as they occur.
Loyalty: We believe the best in all our relationships and count on others to complete their responsibilities. We are devoted to creating a great work environment and delivering an excellent product to our customers.
We know building “relationship equity” is the foundation for everything we do.
We will follow thru with our commitments just as we expect others to follow thru theirs
We are willing to give people the benefit of the doubt.
We create great relationships by “going first” to build them.
Servant Leadership: Servant leaders go first and model the actions and attitudes that are foundational to the success of the organization
We will lead by example.
We will not ask others to do things we are not willing to do ourselves.
We will always demonstrate empathy and understanding.
We will take the time to demonstrate and teach others to improve.